Power. History. Dimensions.

A journey through time.

Help to ensure a safe visit at Zwinger Xperience

Keep a distance of at least 1.5 meters from people who are not part of your household and avoid forming groups. 

Furthermore, we ask you to ensure thorough hand hygiene.

If you feel ill, please stay home.
 

What measures do we take for your protection?

We have provided contactless disinfectant dispensers for your use in the entrance area, sanitary area and exit area.

We disinfect handrails, door handles and other frequently touched surfaces several times a day.

Our USOMO audio system are cleaned for you after each use. This means that the headphones and the mobile receiver are cleaned with a disinfectant that is effective against the coronavirus. Please do not disinfect the audio system yourself, as contact with the wrong cleaning product can harm our equipment. 

The VR goggles are also cleaned and disinfected after each use. Please do not disinfect the VR goggles yourself, as contact with the wrong cleaning product can harm our equipment. 

Where is the entrance to the Zwinger Xperience?

The entrance to the Zwinger Xperience is located in the French Pavilion of the Dresden Zwinger, which you can reach via the stairs in the courtyard or barrier-free via the elevator.

ATTENTION: Due to the current construction work in the Zwinger courtyard, access to the exhibition is now only possible via the Sempergalerie (from Theaterplatz). Wheelchair users must pass the Sempergalerie and turn left up to the Zwingerwall to reach the elevator to the exhibition.

For better orientation, please download the construction site plan.

Getting there by public transport:

• Closest tram stops: Am Zwingerteich (line 4) or Postplatz (line 1, 2, 4, 12, 75 Bus)
• Closest train stations: Dresden Hauptbahnhof (main station), Dresden Mitte (central station)

Current information on public transport in Dresden: www.dvb.de.

The Zwinger Xperience is just a few minutes’ walk from the public transport stops

Where to park your car:

• Underground car park Altmarkt-Galerie
• Car park Q-Park Altmarkt
• Car park Haus am Zwinger
• Underground parking Semperoper
• Chargeable parking spaces in public areas (e.g. Ostra-Allee)

www.dresden.de/parken

Is Zwinger Xperience suitable for wheelchair users?

Unfortunately, the multimedia exhibition is not completely barrier-free and thus only suitable for wheelchair users to a limited extent. Please also contact zwinger-Xperience@schloesserland-sachsen.de if you book an online ticket in advance.
The exhibition space offers little parking space and turning possibilities. You can only experience the Virtual Reality Station together with an accompanying person. 

Attention: The inner courtyard of the Zwinger is largely closed due to the current construction work. To get to the exhibition Zwinger Xperience, wheelchair users have to pass the Sempergalerie and turn left up to the Zwingerwall to get to the elevator into the exhibition.

For orientation you can download the current construction site plan.

Where is the barrier-free WC located?

A wheelchair-accessible WC is located in the public WC in the Zwinger courtyard. This is located next to the open staircase to the French Pavilion and can be reached via the elevator to the courtyard.

Unfortunately, the wheelchair-accessible WC is currently not accessible due to the construction work. 

Is Zwinger Xperience suitable for groups of wheelchair users?

Due to the structural conditions of the exhibition rooms and the security concept, a maximum of two wheelchair users can experience the exhibition at the same time. Unfortunately, Zwinger Xperience is not suitable for larger groups of wheelchair users.

What to expect from 3D AUDIO TECHNOLOGY

You will receive a USOMO audio system at the entrance in either German, English, Czech or Polish, which will guide you individually through the rooms and the history of the Dresden Zwinger.

Usomo is an interactive audio system that can be used to control digital sounds through movements in the room.

The immersive audio technology makes it seem like you can submerge yourself in digitally generated sounds emanating from the room itself.

Sound is transformed from a separate, static layer between man and space into a vibrant pulse that penetrates the room and melts away the boundaries in between.

Unlike a traditional audio system, you can move completely freely in the exhibition spheres.

In addition to the 3D, a VR station awaits you. The station allows you to take a virtual and futuristic ride through the Dresden Zwinger. Our support staff will provide on-site instruction on how to use the VR glasses.

For a trouble-free experience, we ask you to turn off functions such as Bluetooth and NFC on your smartphone during your visit. The wireless technologies can interfere with the connection of the sound system.

Look forward to free WiFi

You can enjoy free WiFi in the French Pavilion with the "DresdenXperience" network. 

Are you traveling with a group?

Zwinger Xperience is only suitable for large groups to a limited extent. Per 15-minute time slot, 10 people can be admitted to the exhibition, which may result in a waiting time. We therefore ask groups of more than 10 people to take the following instructions into account:

• staggered admission, i.e. group participants are divided into several time slots (10 persons per 30-minute time slot)
• Group participants who have completed the adventure tour must already leave the museum area (there is no waiting zone in the arched gallery L) and there is a waiting time until the remaining group participants have completed the tour.  

A registration of the group is required due to capacity reasons. Groups of less than 11 people are requested to book their tickets directly via our online store.

For groups of 11 or more, we will make a reservation for you (subject to available ticket contingents). Please contact us in time before your visit by e-mail zwinger-Xperience@schloesserland-sachsen.de. 

We need your complete address data, the indication of your desired date incl. desired time slot as well as the indication to which price category (full payer, reduced or free admission) the group participants are assigned.

Please pay the total amount for the tickets for the group on the day of booking at our box office (cash, EC card or credit card). 

Are there guided tours for groups?

We do not offer guided tours, as all visitors are individually guided through the experiential tour using our USOMO audio system. If you would like to reserve tickets for a larger group, you can either purchase the appropriate number of tickets in our online store or send us an e-mail with your non-binding request (for groups of 11 or more) to zwinger-Xperience@schloesserland-sachsen.de.

Important note: We kindly ask you to consider the currently valid contact restrictions when sending your group request.

Are there any group discounts?

We do not offer a group discount.

Photographing and filming for private purposes is permitted in the Zwinger Xperience as long as other visitors are taken into consideration. Flashes and tripods are not permitted. Non-commercial publication of the photographic material in social media is possible with mention of the location #ZwingerXperience. This approval does not apply to third party rights. You have to get permissionfor the reproduction or distribution of content protected by copyright or personal rights.

Photography and filming for media coverage or commercial purposes, please contact our marketing team at: zwinger-Xperience@schloesserland-sachsen.de.

Please show the written permission to our service staff at the entrance.

Part of the experience is kept dark as we work with elaborate projections. There is no full lighting. Please be aware that the spatial situation, lighting conditions and projections may be uncomfortable for those with cardiovascular issues,Epileptics and very pregnant women. If the given conditions cause anxiety, trepidation or dizziness, please contact our service staff.

Due to the structural conditions the WC facilities (not barrier-free) are located at the end of the tour. Wheelchair users please use the barrier-free WC in the public toilet in the Zwinger courtyard.

For orientation you can download the map of the Dresden Zwinger.

Feel free to get in touch

Please send us an e-mail. We will take care of your request as soon as possible.
E-mail: zwinger-Xperience@schloesserland-sachsen.de 

Visitor address
Dresden Zwinger
Theaterplatz
01067 Dresden

Postal address
State Palaces, Castles and Gardens of Saxony non-profit limited company
Office Zwinger / Dresden Fortress
Sophienstraße 3
01067 Dresden

In which languages is the Usomo audio system available?

You can choose to experience the tour in German, English, Czech or Polish.

How long does a tour take?

A tour will take approximately 45 minutes.

Who is entitled to a discount?

You will see a (+) symbol next to the prices on our website (www.zwinger-Xperience.de). Click to see who is entitled to reduced rates and free tickets. 

What are the benefits of the schloesserlandCARD?

The schloesserlandCARD not only grants you free admission to both the Festung Xperience and Zwinger Xperience (incl. 2 children aged 0-16); it also cuts your waiting time at the entrance. You can skip the queue to the ticket office. You’ll receive a free ticket when you show your schloesserlandCARD and ID. 

Where can you buy vouchers?

You can buy Schloesserland vouchers (you determine the value) from the ticket offices at the Festung Xperience and Zwinger Xperience. Vouchers can be redeemed at all participating establishments of State Palaces, Castles and Gardens of Saxony, non-profit, including the Zwinger Xperience. Vouchers with a value of 25€ | 50€ | 75€ | 100€ are also available in our online store.

Where can you redeem a voucher?

Redeem your voucher at the ticket office and get a ticket to the Zwinger Xperience. If the admission price is covered by your credit with money to spare, you’ll receive the difference as a new voucher.

Please note that you can only redeem your voucher at the box office and not in the online store.

Have you lost or not received an email containing your online ticket?

If you have not received your online tickets after submitting your order, please check your spam folder first. If you don't find an email with your online tickets there either, or if you accidentally deleted the email, please send an email with your request to: zwinger-Xperience@schloesserland-sachsen.de. Please include your full name and the date of your visit.

How long will your online ticket remain valid?

The online tickets are time slot tickets. This means that your ticket is valid for a 15-minute time slot, during which you will be given priority admission to the Zwinger Xperience. The time slot starts with the selected visit time and ends 15 minutes later. With the online ticket, you can go directly to the audio system desk and do not have to queue again at the cash desk. If you arrive at the Zwinger Xperience after the 15-minute time slot, we can still let you in. However, this assumes that we have sufficient capacity available. Once the time window has expired, you are no longer entitled to priority admission and may have to wait.

Are you having trouble paying for your online ticket?

The payment process only works if you have agreed to use the TAN PIN security method for online payments with your bank. This procedure became a requirement for online payments across Europe on September 14, 2019.

Are there checkrooms or lockers available on site?

Please note that there are no checkrooms, lockers or similar facilities available for the temporary storage of your personal belongings.

Are strollers allowed in the exhibition?

Unfortunately, for safety reasons, strollers are not allowed in the exhibition. Please note that we are not able to offer you a place to park your stroller.

Are dogs allowed in the exhibition?

Unfortunately, dogs are not allowed in our exhibition rooms.